I think the experiences and value technology can deliver is empowering, and people in their day-to-day personal and professional lives thirst for technologies that deliver this epic duo. Long are the days when watching an idle icon on a screen is considered acceptable usability. As technology has grown in sophistication so have the expectations of consumers. And, so the birth of Customer Success was sure to follow as software company’s had to adopt a means to influence meaningful experience(s) for an end-user while ensuring high-value realization.
And, here I enter! Hello, I am Bridgette Penel, a Customer Success leader in the SaaS industry. My background and skills are in building and scaling high-performing customer-facing teams directly responsible for delivering meaningful customer experiences in high growth and innovative environments. My experience spans across a range of organizations: professional services, customer care, onboarding, customer success, and strategic value organizations.
My progressive career and work have all come from a place of passion – I genuinely care about the harmony between people and technology. Read on to learn about my professional background and interests. Feel free to reach out to me if you have an idea or interest in how we could work together, I’d love to hear from you!