Company Summary.Alert Logic, the leader in security and compliance solutions for the cloud, provides Security-as-a-Service for on-premises, cloud, and hybrid infrastructures, delivering deep security insight and continuous protection for customers at a lower cost than traditional security solutions.
Like a rocket ship taking flight, I came into this role at Alert Logic with a zest to curate a global Customer Success dynasty. From shaping the strategies targeted at the direct consumer market, as well as the partner segment, an initial and formative responsibility I held was in crafting and developing the tools, metrics, and processes for the Customer Success Organization. Simultaneously, I oversaw the organization’s operations and worked with executive leadership in aligning customer-centric initiatives across other organizations within the company.
Initiatives Most Proud Of:
Developed the organization’s touch-point strategies and playbooks, per market segment and persona
Crafted Alert Logic’s first generation Customer Health and Value Index Model
Influenced corporate, cross-functional culture towards customer-centricity
Established a global, high-performing customer success team consistently recognized internally by leadership and externally by customer stakeholders