Hello! A little bit more about my career – I have spent the past twenty years working in both the B2B and B2C markets where my primary focus is bringing technology and experiences into the hands of people aiming to make lives easier, healthier, safer, more productive, and rewarding. Over the past decade I have served in the roles of Chief Customer Officer and Head of Customer Success and Experience, spending fervent energy leading tech start-ups to great heights or shaping large CS organizations into achieving monumental growth and impact.
All of my experience has had a common focal point: The Customer. I learned, and have continually taken with me, that when focusing on the customer first and foremost only will you find the ability for the business to thrive at a pace and scale. There is something powerful and magical when both a customer and the business converge in a way that both are thriving!
I honestly love what I do . My devotion and deep passion for curating and delivering meaningful customer experiences is what has made my career joyful and with purpose. I find it a privilege and honor to serve customers and continue to forge new ways to stay true to my life’s work in delivering impact, value, and smiles 🙂
My Background and Experience
As Chief Customer Officer
The general goals of my role:
- Engage the organization in managing customer relationships, revenue retention, and LTV
- Create a persistent focus on the customer experience in the actions the company takes
- Driver the organization to work together for optimum customer experience delivery
- Support leaders in their role as cultural leaders in the CX and CS transformation journeys